Kyndryl Expands Partnership with ServiceNow to Enable Trusted Autonomous Operations

Kyndryl Autonomous Operations for ServiceNow, powered by Kyndryl Bridge, combines Kyndryl's deep operational data and expertise with the ServiceNow AI Platform

NEW YORK, Nov. 9, 2026 /PRNewswire/ -- Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today announced that Kyndryl Autonomous Operations for ServiceNow – powered by Kyndryl Bridge – is available on the ServiceNow Store. ServiceNow and Kyndryl co-developed the new offering to help customers boost productivity, reduce risk and improve business outcomes through data-driven, AI-powered predictive insights, and automated remediation.

"Customers are looking for practical ways to improve operations, increase productivity and realize greater value from AI," said Giovanni Carraro, Global Strategic Alliances Leader, Kyndryl. "Our expanded collaboration with ServiceNow brings together the deep operational data and engineering knowledge in Kyndryl Bridge with the ServiceNow AI Platform to help customers apply AI in ways that drive meaningful business outcomes. Just as importantly, we're focused on helping customers move beyond experimentation, put AI to work and become trusted autonomous enterprises."  

Building on the companies' long-standing partnership, the expanded collaboration reflects Kyndryl and ServiceNow's shared commitment to helping customers modernize technology environments with trust and accelerate their ability to autonomously use data and insights to achieve business value.

"Kyndryl and ServiceNow are proving what partner-powered AI looks like in practice," said Michael Park, SVP, Global Partnerships & Channels, ServiceNow. "Kyndryl brings decades of operational data and engineering depth, ServiceNow brings the AI Control Tower and the governance to run it safely, and together we give customers proven patterns for their own environment. That combination means less time on incidents and more time on innovation."

Kyndryl Bridge Data and Insights for ServiceNow

Kyndryl Autonomous Operations for ServiceNow was designed to enable protected and trusted autonomy by combining observability, operational intelligence and coordinated remediation to help customers dynamically improve IT resilience and operational outcomes. The solution combines the ServiceNow AI Platform with Kyndryl Bridge data, operational intelligence and AI agents. Together, these capabilities can help customers lay the foundation for trusted autonomous operations.

With the new offering, ServiceNow customers will run operational data through Kyndryl Bridge, providing context across assets, configurations, dependencies, performance, events, changes, incidents, risks and resolutions. Kyndryl's specialized agents will use this operational context to proactively identify issues from failure patterns, generate evidence-based causal analysis, assess risk and offer step-by-step remediation guidance. Each resolved incident returns insights to the platform, enabling continuous automation improvement, recommendations and operational outcomes over time.

Run on the Foundation of Kyndryl Bridge

Since its launch in 2022, Kyndryl Bridge has become the trusted foundation for more than 1,400 enterprises. By unifying data across the entire IT lifecycle – including IT inventory data across assets, operational data on how assets are performing, and engineering data on successful resolutions and the actions – Kyndryl Bridge has knowledge required for managing and modernizing mission-critical and regulated technology environments, while maintaining strict controls for cost visibility, security and compliance. Importantly, its agentic memory management helps customers preserve and evolve institutional knowledge and operational context to support continuous modernization.

Kyndryl Bridge has millions of observability signals correlated across applications and infrastructure generating over 16 million AI insights monthly and has been proven to reduce IT incidents by up to 50%. The platform captures that operational data and accumulated experience in more than 10,000 predefined best practices, runbooks, remediation practices and engineering actions for reusable intelligence, insights, automation and action.

Delivering Value Across Industries

Manufacturers, retailers and banks around the world are already tapping the combined capabilities of Kyndryl and ServiceNow to modernize IT operations, improve employee experiences and apply AI and automation across complex technology environments.

Kyndryl and ServiceNow recently expanded their work around AI-powered employee experiences through Kyndryl AI Front Door, powered by ServiceNow EmployeeWorks, building on Kyndryl's own enterprise deployment of the technology to help customers accelerate adoption and improve how employees access services and support.

Read more about the Kyndryl and ServiceNow partnership.

About Kyndryl

Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services, offering advisory, implementation and managed services across thousands of customer environments in more than 60 countries. The company designs, builds, manages and modernizes the complex information systems that the world depends on every day. For more information, visit www.kyndryl.com.

Kyndryl press contact

press@kyndryl.com

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SOURCE Kyndryl